Contact
Questions about an order, shipping, or a product? We'll get back to you within 1–2 business days.
Support hours
Monday–Friday, 09:00–17:00 CET.
Nova Synchronicity AB
VAT SE559274952601
Before you contact us
- Have your order number ready (sent in your confirmation email).
- For damaged items, include photos of the package and product.
- Shipping questions? Check the Shipping Policy first.
People also askCommon questions
How do age checks and customer support work when I order?
Orders are for adult buyers. Some destinations may ask for age proof on delivery, and the carrier can refuse the parcel if that proof is missing—see the shipping policy. For order, shipping, or product questions email support@pouchstore.com; we reply within 1–2 business days, Monday–Friday 09:00–17:00 CET. Have your order number ready. Returns steps live on the returns policy.