Shipping Policy

Shipping availability and delivery time depend on destination country. Final shipping options and rates are shown at checkout once a country is selected. tracked delivery rates start from €5.00 and are calculated from destination and total product weight in five bands up to 1,500g. Orders above 1,500g are quoted as multiple tracked parcels.

Dispatch & delivery

Orders placed before 17:00 CET are dispatched the same business day. Orders placed later ship the next business day. All orders are dispatched from our fulfillment center in Europe via tracked delivery.

Delivery within the EU/EEA typically takes 2 to 7 business days after dispatch, depending on destination and courier availability.

Packaging

All orders ship in discreet packaging with no product labelling on the outside.

Age verification on delivery

Some destinations may require age verification on receipt. Carriers may refuse delivery if the recipient cannot prove they are 18+.

Customs & duties

International shipments may be subject to customs duties, import taxes, or local restrictions on nicotine products. These are the responsibility of the customer.

Lost or delayed shipments

If your order has not arrived within the estimated window, please contact us at support@pouchstore.com and we will help track it down.

How much is shipping to Ireland and how long does delivery take?

Tracked delivery rates start from €5.00 and are calculated at checkout from your destination country and the packaged product weight. Orders placed before 17:00 CET leave the same business day; later orders ship the next business day. Delivery within the EU/EEA typically takes 2 to 7 business days after dispatch. More shipping and customs information is on this shipping policy.

Do I pay customs or import duties on a nicotine pouch order to Ireland?

International shipments may be subject to customs duties, import taxes, or local restrictions on nicotine products, and those charges are the customer's responsibility. Tracked delivery rates start from €5.00 and are calculated at checkout from destination and packaged weight. Delivery within the EU/EEA typically takes 2 to 7 business days after dispatch. Full details are on this shipping policy.

What if my Pouchstore.com order is lost or delayed?

If your order has not arrived within the estimated delivery window, email support@pouchstore.com and we will help track it. Have your order number ready. Orders placed before 17:00 CET leave the same business day; later orders ship the next business day. EU/EEA delivery typically takes 2 to 7 business days after dispatch—see this shipping policy.